Bedlingtonshire Medical Group SystmConnect Guide

How to use TPP SystmOne Communications Annexe

We will sometimes send you a link to reply to a message, send us a photo, book an appointment or complete a questionnaire. This is done through a system called Communications Annexe, linked to our clinic system - TPP SystmOne.  The link can be sent via SMS or email.

This leaflet explains how to use Communications Annexe. 

Reply to a Message/Send a Photo

• A member of staff may send you an email or text containing a personal reply link - the link is valid for 7 days. 
• Click the link and enter your date of birth in the format: dd/mm/yyyy 
• Enter some text in the reply box and attach your photo. Click SEND and you will get a confirmation message. 
• Please do not send photos of intimate areas.
• Your photo will be added to your medical record and used for your clinical care. 
• Your photo/message will be reviewed by a member of staff and saved to your medical record if appropriate.

No Username or Password Needed

• Communications Annexe messages will arrive as NHS-NoReply text messages or an email from a nhs.net address. 
• Please do not reply directly to the email or SMS - this may not be seen and will not link to your medical record.
• To respond to any message, you will only need your date of birth. No username or password is needed. 
• Click the link and enter your date of birth in the following format: dd/mm/yyyy 
• If your device will not allow you to type in the date, pick the year then the month from the drop downs and then the day from the calendar. 
• This ensures your answers are connected to your SystmOne GP medical record. 
• Links are active for 7 days and can be used once only.
• Click submit and you are ready to respond. 
• Your answers are reviewed before adding to your medical record but there may be a delay in this - therefore, please contact the surgery directly if you have any urgent concerns.

Book an Appointment

• You will receive an email or text containing a personal link - the link is valid for 7 days.
• Click the link, select a date range from the drop-down box, click Search then click on the date/clinician of your choice.
• Click on the time of your choice, check the details, and click Book Appointment. You can print the details if you wish.

Complete a Questionnaire

• You will receive an email or text containing a personal link - the link is valid for 7 days. 
• Click the link and enter your date of birth in the format: dd/mm/yyyy 
• This ensures your answers are connected to your SystmOne GP record. 
• Please read any instructions and answer all the questions that are applicable. 
• Questions marked with a * are mandatory.
• There are usually some useful links within the questionnaire – you can also find these on our website.
• You can print a copy of your answers if you wish. 
• Click Submit to send your answers to the surgery.

Receive a Document

• If we send you a document, you will receive an email or text containing a personal link and an Access Code.
• Click the link and enter your Access Code and date of birth in the format: dd/mm/yyyy
• This will allow you to view and print the document if you wish.