Complaints Procedure

The doctors and staff at Bedlingtonshire Medical Group are committed to providing high quality health care and services to patients. We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Anyone who is receiving a service or has received a service can complain. You can complain for yourself or on behalf of someone else, however it is important that consent is received from the patient if it is not them who is making the complaint.

To pursue a complaint please contact Joanne Hodge , Patient Experience Manager on (01670) 822695 who will deal with your concerns appropriately. All complaints are dealt with in the strictest confidence.

You can also access independent support to assist you in making your complaint which is provided by Healthwatch Northumberland. Their help is free and confidential. Visit their website to access more information. Alternatively you can contact them by phone on 0845 388 0042.

We hope you are able to speak to us to discuss your complaint first, If you would rather speak to someone independent you can write to:  The Integrated Care Board (ICB) Primary Care Complaints Team, North East & Cumbria ICB, Riverside House, Newburn riverside Business Park, Newcastle upon Tyne, NE15 8NY. Please state ‘For the attention of the complaints team’ in the subject line.  

You can also contact them by:

• Telephone: 0191 5128277
• Email: necsu.complaints@nhs.net