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Your information and responding to coronavirus (COVID-19) Updated

Covid-19 Important Notice – How We Use Your Information

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Help Us Help You – Airmid App

We are contacting you at this time during the Covid 19 outbreak to request that with immediate effect you register for online services. The NHS is experiencing unprecedented demand and utilising the online service will help relieve some pressure on our team and the NHS. This can be done easily by downloading the Airmid UK App from the Apple App store or Google paly Store. The App is free. You do not need to contact the surgery or come into the building to arrange this.

Airmid UK is a new health management app that allows you to coordinate your care across the NHS, from requesting medication, to booking appointments and video consultations. Registration at home is simple via the NHS Login service. Patients can take control of their own healthcare and engage with their own care team.

What can Airmid do for you?

Airmid enables patients to book into appointments for either face to face, telephone or video consultations. Once signed up, every patient can manage their own care and engage with their care team. From viewing the record to requesting repeat medication and linking to wearable devices – Airmid is the app for every healthcare need.

Follow the instructions to login by pressing the NHS login button. Registration can take up to 24hrs.

How do I register for the App?

  • If you have a SystmOnline account, you can use these credentials to log on to Airmid
  • Alternatively, if you have an NHS login, this can be used to log in to Airmid
  • If you do not have an NHS login, download the app and register as a new user via the NHS portal or request access by your surgery/organisations.

For more information about Airmid please click here.

GP Services during COVID-19


We would like to thank you for your continued support and understanding as we have adapted our working processes in light of the Covid-19 pandemic. We have been impressed with how patients have been self-managing their minor ailments during this time and hope that this has increased people’s confidence in continuing to do so.

As government eases lockdown and as society starts to resume the practice continues to play a key role in maintaining the underlying health of our population be it Covid related or not. It is vital that we continue to provide care to all patients and start to resume routine work. In order to do this we have again reviewed the services offered at the practice and the following list of services will be in place effective 1st June 2020.

Please note;
Despite services beginning to resume it is still important that you only visit the practice when absolutely necessary to do so. Many of our administrative queries and medication requests can and will continue to be handled over the phone or by email.

Services that will continue/resume where safe to do so;
Please note some of these services may be carried out remotely by telephone or video consultation

  • New patient registrations (available online via our website)
  • Unwell patients requiring medical attention following initial telephone consultation
  • Investigations for immediately necessary conditions
  • Symptoms consistent with cancer that may require referral
  • Blood monitoring for high risk medications e.g. INR and Immunosuppressant’s
  • Cervical smear tests
  • Childhood immunisations
  • Coil fits and changes
  • Contraceptive Implant fits
  • Medication reviews
  • Pill checks will be done remotely if required
  • Essential injections e.g. Prostap, aranesp, clopixol, testosterone
  • Some minor surgery including Joint injections where appropriate
  • Insurance reports, Medicals, DVLA medical examinations (on a case by case basis)
  • Palliative care
  • Postnatal and baby checks
  • Ring pessary changes
  • Routine reviews of care for people with long term conditions such as Diabetes, COPD, Asthma and Heart disease – remote reviews will be carried out wherever possible.
  • Routine vaccinations e.g. Seasonal flu, pneumococcal, shingles, Men ACWY, MMR
  • Stop Smoking clinics
  • Vitamin b12 injections
  • Wound management/dressings

Services that will be postponed until further notice;

  • Ear syringing
  • New patient checks
  • NHS health checks
  • New patient medical examinations, unless clinically indicated
  • New travel vaccinations
  • Spirometry unless clinically indicated

Booking appointments;

  • To ensure the safety of our patients and staff, and to limit foot fall in the practice, you will not be able to book face to face appointments with the GP.
  • The practice continues to offer telephone appointments with your usual GP.
  • If the GP feels after speaking to you that you need to be seen face to face then they will book this with you accordingly.
  • In order to assist in preventing the spread of Coronavirus please do not visit the surgery if you are experiencing symptoms associated with Covid-19 including: a new continuous cough, OR a high temperature OR loss of/change in smell and taste.

Helpful advice for when visiting the practice;

When visiting the practice for routine care it is important that you follow the guidance below to protect you and others;

  • Covid symptom screening will also take place prior to entering the consulting room.
  • Wear a face covering.
  • Arrive for your appointment on time. To limit the foot fall in the practice please remain in the car/outside until a few minutes before your appointment. Do not arrive more than 5 minutes before your appointment time.
  • Refrain from using the practice toilets unless absolutely necessary.
  • Use the hand gels provided.
  • Please do not come to the surgery if you are experiencing symptoms associated with Covid-19 including a new continuous cough OR a high temperature OR loss of/change in smell and taste.

Managing your Medication during COVID-19


Prescriptions

The practice WILL NOT be issuing printed prescriptions for the foreseeable future and all prescriptions will be sent electronically to the pharmacy. Please ensure you prepare for this change by making sure you have a nominated pharmacy.

Further information and resources on Coronavirus (COVID-19 ) can be found on the Government website.