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Your information and responding to coronavirus (COVID-19) Updated

Covid-19 Important Notice – How We Use Your Information

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Help Us Help You – Airmid App

We are contacting you at this time during the Covid 19 outbreak to request that with immediate effect you register for online services. The NHS is experiencing unprecedented demand and utilising the online service will help relieve some pressure on our team and the NHS. This can be done easily by downloading the Airmid UK App from the Apple App store or Google paly Store. The App is free. You do not need to contact the surgery or come into the building to arrange this.

Airmid UK is a new health management app that allows you to coordinate your care across the NHS, from requesting medication, to booking appointments and video consultations. Registration at home is simple via the NHS Login service. Patients can take control of their own healthcare and engage with their own care team.

What can Airmid do for you?

Airmid enables patients to book into appointments for either face to face, telephone or video consultations. Once signed up, every patient can manage their own care and engage with their care team. From viewing the record to requesting repeat medication and linking to wearable devices – Airmid is the app for every healthcare need.

Follow the instructions to login by pressing the NHS login button. Registration can take up to 24hrs.

How do I register for the App?

  • If you have a SystmOnline account, you can use these credentials to log on to Airmid
  • Alternatively, if you have an NHS login, this can be used to log in to Airmid
  • If you do not have an NHS login, download the app and register as a new user via the NHS portal or request access by your surgery/organisations.

For more information about Airmid please click here.

 

GP Services during COVID-19


Please remember that the Practice is continuing to provide telephone consultations in the first instance. During your telephone appointment if your clinician decides that you need to be seen, they will make a further appointment for you to be seen at the surgery.

In order to assist in preventing the spread of Coronavirus, please do not visit the surgery unless absolutely necessary or when instructed to do so by your GP or Nurse during a telephone consultation. Under no circumstances should you attend the surgery if you have a cough or fever unless instructed by your GP.

The Government has advised the public to cover their faces in enclosed public spaces. We would therefore request all patients and visitors to wear a suitable face covering when visiting the practice. The Government has also urged the public not to buy medical grade/surgical masks so they can be saved for frontline health and care workers, and instead make their own face coverings at home. The key points are that it should cover the mouth and nose and be washed regularly. Face coverings are not a replacement for social distancing and regular handwashing which remain the most important actions for the protection against Covid-19.

The Practice plays a key role in maintaining the underlying health of our population during the COVID-19 pandemic. It is vital that we continue to provide care to all patients if we have the capacity and ensure that those at greatest need are prioritised. In order to do this we have had to review the services offered at the Practice.

Services that will be postponed during COVID-19:

Services that will continue but on a revised scale:

  • Routine cervical smear tests
  • Vitamin b12 injections
  • Contraceptive services
  • Routine reviews of care for people with long term conditions such as Diabetes, COPD, Asthma and Heart disease – remote reviews will be carried out wherever possible.

Services that will continue regardless of the scale of the virus outbreak:

  • Unwell patients requiring medical attention following initial telephone consultation
  • Medication problems that cannot be dealt with by community pharmacy
  • Investigations for immediately necessary conditions
  • Symptoms consistent with cancer that may require referral
  • Palliative care
  • Routine vaccinations e.g. Seasonal flu, pneumococcal, shingles
  • Childhood immunisations
  • Blood monitoring for high risk medications e.g. INR and immunosuppressant’s
  • Essential injections e.g. Prostap, aranesp, clopixol, testosterone
  • Cervical smear tests with previous high risk changes or for those on more frequent recalls
  • Postnatal checks

We hope you are keeping safe and well during these difficult circumstances and want to reassure you that the Practice team are here to support you the best we can. Please do still contact us if something feels important to you or is worrying you. NHS 111 website can also be useful when deciding if you should contact us about your problem. https://www.nhs.uk/using-the-nhs/nhs-services/urgent-and-emergency-care/nhs-111/. If you feel lonely please do contact us. We have people available who can help.

Managing your Medication during COVID-19


Prescriptions

The practice WILL NOT be issuing printed prescriptions for the foreseeable future and all prescriptions will be sent electronically to the pharmacy. Please ensure you prepare for this change by making sure you have a nominated pharmacy.

Further information and resources on Coronavirus (COVID-19 ) can be found on the Government website.