Ordering Prescriptions

Repeat Prescriptions

If you need to order a repeat prescription then you will need to give us your request 48 hours before you need your medication. In most cases you a list of your repeat medication attached to the Prescription. This shows the drugs that your doctor has authorised on repeat.

To request a repeat prescription you can use one of the following services:

For safety reasons we do not take repeat prescriptions requests via the telephone. Patients will need to use one of the following methods for repeat orders:

  • Order your Prescription Online – If you do not have an online account you can create one using the NHS App.  See below for more details.
  • Use the right hand side of your prescription – tick the item(s) you require and post in the Prescription Box outside the entrance door to the surgery or send it to us via Royal Mail.

To ensure you do not run out of medication please remember to always leave enough time for your prescription to be processed both at the practice and the pharmacy.


The new, simple and secure way to access a range of NHS services on your smartphone or tablet. The app has been developed by NHS Digital and NHS England.

What the NHS App does

Use the NHS App to:

  • check your symptoms
  • find out what to do when you need help urgently
  • book and manage appointments at your GP surgery
  • order repeat prescriptions
  • securely view your GP medical record
  • register to be an organ donor
  • choose how the NHS uses your data

Ordering Repeat Prescriptions Online

If you have registered with our online service you can also order your prescription securely online. Login to SystmOnline


(Please note: You must register with the surgery before using this facility for the first time. View our Online Services page.)

Collecting Your Prescription

In all cases please allow 48 hours (2 working days) before collection of your prescription. You can collect your prescription:

  • From the surgery in person
  • From a chemist of your choice – please inform us if you require this service and you will need to allow 3 working days.
  • We can also send your prescription to your home address however you will need to provide us with a stamp or a stamped addressed envelope.

Reviewing Your Drugs

Every few months the doctor may ask you to make an appointment to review your prescription. This is to ensure that the medication you have have been prescribed are still appropriate for you and to ensure that any tests you need are carried out such as blood pressure and blood tests. It is important that you attend these reviews otherwise we may not be able to continue to prescribe your medication.

When Medicines Cause Problems

If you experience any of the following problems, don’t delay – talk to your doctor or pharmacist straight away:

  • If you have taken too much of any medicine
  • If you have an allergic reaction to a new medicine (such as wheezing, rash, swelling or fainting)
  • If you notice a serious side affect or unusual symptoms
  • If you notice your health is getting worse.

You can request to speak to a doctor about a medicine problem by telephone the surgery on 01670 822695 and asking the Receptionist for a Telephone Advice Appointment.

Electronic Prescription Service (EPS)

We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 11th May 2020

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS website.