IMPORTANT ANNOUNCEMENT
NEW MEASURES COVID-19
At Bedlingtonshire Medical Group, we have been doing everything we can to keep business as usual, however, given the current situation this is no longer possible.
So that we can continue to provide you with a safe and effective Primary care Service, we need your help.
In order to protect our patients and staff, we are going to implement some changes. The changes are designed to simplify what we do so that we can continue to meet patients’ needs in a clean and safe environment.
We ask for your understanding and support.
From Monday 23rd March 2020 we will start to implement the following changes:
- We are asking all patients who feel they need advice or to be seen by a medical professional to telephone the practice first.
- To be able to ensure our practice is clean and so that we can plan for the day’s services we will change the times you can access the practice.
- Our telephone lines will still be open from 8:00am and 18:00pm, Monday to Friday. Please be patient our lines will be busier than normal.
- Patients will be able to access the surgery premises between 9:00am and 12 noon and between 13:00pm and 16:00pm, Monday to Friday. Please only access the surgery during these times if absolutely necessary.
- To ensure we are doing everything possible to reduce the risk of infection for both our patients and staff, we will be introducing phone and video appointments. We will also introduce social distancing measures at the reception desk and in the waiting room.
A lot of our staff cannot work from home and a good number of them will need to respond to personal family challenges connected with COVID-19. We ask that you understand the challenging environment in which we are all working.
So, if you could help us by limiting your access to the surgery, this will allow us to prioritise and deal with those patients with urgent medical needs.
This is a very challenging time and we will only get through this if we all work together.
