Appointment Information

The practice aims to be able to offer a routine appointment within 2 working days. We offer appointments in the morning and afternoon. To make an appointment either call in at the surgery or telephone during opening hours. You can also book your appointment online using SystmOnline. You do need to be registered for this service, please ask at reception for further details.

Help us to help you

The telephone lines and staff will be most busy during the morning hours 8.00-10.00am so please try to avoid ringing the surgery at these times if you can. You will be offered the first available appointment with the doctor of your choice. Please remember that for the sake of continuity of care it is better to see the same doctor through a specific course of treatment.

To help surgeries run smoothly, please remember the following:

  • Please arrive on time
  • Please let us know if you cannot keep an appointment; it could be offered to another patient
  • Please do not squeeze other family members into your appointment slot
  • Please do not save up several problems for one appointment. If you need to discuss more than one problem tell the receptionist when making the appointment and he/she will ensure that you have a longer appointment slot.

Appointment Times – GP Availability

You can book an appointment with a GP as follows:

Dr Todd (Male) – Monday to Friday am and pm appointments available

Dr Alford (Male) – Monday to Friday am and pm appointments available

Dr Taylor (Male) – Monday to Friday am and pm appointments

Dr Lowes (Female) – Monday to Thursday am and pm appointments

Dr Antcliffe (Female) – Wednesday to Friday am and pm appointments

Dr McCulloch (Female) – Tuesday, Wednesday and Friday am and pm appointments

Dr Ellepola (Female – Monday to Wednesday am and pm appointments

Home Visits

Home Visits are reserved for the following groups of patients:

  • Terminally ill;
  • Housebound;
  • Patients who are severely ill and cannot be mobilised.

Although a traditional part of general practice, home visits are time consuming. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. So please help us to help you and our other patients by visiting the surgery whenever possible

We want to see patients as quickly as possible, and the best way is often to encourage them to come to the health centre, because your GP will have access to all your medical records, including those held on computer. There are also better facilities for examining and treating patients at the Health Centre.

Babies and small children should be brought to the surgery where we will do our best to see them promptly. If the Reception staff are made aware that your child is particularly unwell, they will do everything they can to see that you are not kept waiting unnecessarily to see the doctor.

Transport/social problems –We cannot undertake home visits for reasons of convenience or lack of transport .We will be happy to provide you with details of local taxi firms. From experience, we are aware that relatives, neighbours or friends are often willing to help out. Our responsibility to you is to resolve the medical problem you have; your responsibility is to take all the reasonable steps you are able to, to enable us to do that.

Please request visits before 10:00am whenever possible as this allows the Doctor to plan their day accordingly. Late requests often lead to disruption of the appointment system and excessive waiting times for others.

A doctor/nurse will call you back on most occasions to assess your problem. This is to enable the doctor to prioritise visits.

It may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance. It also prepares the doctor to collect some information required as necessary for the visit.

He/she may ask you to come to the surgery, where you will be seen as soon as possible.

The doctors would like to stress that NO patient in definite need of a home visit will be refused

Some problems such as severe chest pains or shortness of breath are medical emergencies and you will be advised to dial 999